When it comes to happy customers, 47% reported an increase in customer satisfaction since implementing CRM tools. Why? Their competitors are seeing the impact of CRM on sales, production, and even operations.

However, companies are slowly (but surely) adopting robust CRM systems. And yet, only 32% of general contractors are using CRM in the US, according to a survey conducted by JBKnowledge. If you didn’t know these features existed, you’ll be happily surprised.CRM system is one of the most critical tools businesses can use to drive sales and improve customer service.īut for businesses in construction, IT and manufacturing, there are additional aspects of CRM that can make daily tasks simple. In this eBook, we’ll outline a few of the top features that make a construction CRM unique. With a construction CRM, businesses can streamline their sales and preconstruction process, saving time and money while improving customer satisfaction.

As a result, construction companies often find themselves struggling to keep track of their prospects and customers, wasting time and money in the process.Ī construction CRM is designed to meet the unique needs of the construction industry, with features such as pre-built templates for proposal generation, project tracking, and customer communication.

However, many mainstream CRMs fall short when it comes to providing the specific features that these businesses need to sales and preconstruction process. In the construction industry, a CRM (construction resource management) is a software application that helps contractors and home builders manage their customer relationships.

Construction crm system